We want to ensure that you get the best possible help, which is why we offer an extensive suite of options.
General questions
For any general questions about Trality or using the platform, we urge your to check out our Discord community, where you'll find answers to questions by experienced users.
Strategy advice
Unfortunately, our policy dictates that we cannot offer individual users tailored strategy advice related to their bot, their code, or their rules. We've decided instead to concentrate our energy and resources on building the best platform for our users and making sure that it runs as smoothly as possible.
However, we suggest joining our Discord community to learn from the experiences of other users, many of who will have already encountered similar questions that you might now have.
Additionally, you can consult the Help Center on the Rule Builder and the Code Editor, or you can learn more about the different signals and strategies available on our platform via Trality Docs.
While you're at it, head over to our YouTube channel, which has a number of brief, informative intro videos.
And our Blog features regularly updated articles and how-to guides.
Help with your account or running bot
If you have any problems with your account or with a running bot, please reach out to our support team at support@trality.com. For problems with your bot, please make sure to provide us with the bot token (see screenshot):
Without this token, we are not able to provide help with your bot. Please note that we can only provide help for actively running bots.